Term and Conditions

Welcome to Victorinox Store

At Victorinox Store, we approach customer satisfaction with the same precision and dedication that defines our world-renowned Swiss craftsmanship. These Terms and Conditions outline the agreement between you and Victorinox Store regarding your use of our website and purchase of our products.

1. Acceptance of Terms

By accessing and using knivesuk.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website or purchase our products.

2. Website Usage and Access

2.1 Eligibility

You must be at least 18 years old to purchase from our store. For pocket knives for children, the purchaser must be a parent or legal guardian.

2.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

3. Products and Services

3.1 Product Range

We specialize in premium quality knives and accessories including:

• Everyday carry knives (EDC)
• Gentleman’s knives
• Hunting and survival knives
• Swiss army knives
• Japanese pocket knives
• Laguiole knives
• Bushcraft knives
• Pocket knives for children
• Knife carrying and storage solutions
• Victorinox merchandise

3.2 Product Information

We make every effort to display our products accurately. However, slight variations in colour or appearance may occur due to photographic lighting or device display settings.

3.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including:

• Product availability
• Errors in product description or pricing
• Suspected fraudulent activity
• Restrictions in your delivery area

4.2 Payment Methods

We accept the following payment methods:

• VISA
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are in British Pounds (£). Prices are subject to change without notice. You are responsible for any customs duties, taxes, or import fees applicable in your country.

5. Shipping and Delivery

5.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5.2 Shipping Methods

5.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary depending on destination and customs processing.

5.4 Delivery Responsibility

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for:

• Providing accurate shipping address
• Being available to receive delivery
• Any additional customs documentation required

6. Returns and Exchanges

6.1 Returns Period

We accept returns and exchanges within 15 days from the date you receive your order.

6.2 Return Conditions

To be eligible for a return or exchange, your item must be:

• In original condition and packaging
• Unused and unworn
• Including all original tags and documentation
• Accompanied by the original receipt or proof of purchase

6.3 Non-Returnable Items

For safety and quality assurance, the following items cannot be returned unless defective:

• Personalized or engraved items (due to hygiene reasons)
• Opened merchandise or used products
• Items not in original condition
• Products missing original packaging or documentation

6.4 Return Process

Contact us at [email protected] with your order number and reason for return. We will provide a Return Authorization Number and shipping instructions.

6.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Victorinox Store or our suppliers and protected by international copyright laws. The Victorinox name and logo are registered trademarks.

You may not:

• Use our trademarks without written permission
• Reproduce, duplicate, or copy any content from our Website
• Use any meta tags or hidden text utilizing our trademarks

8. User Responsibilities and Conduct

8.1 Prohibited Activities

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Website
• Interfere with the proper working of the Website
• Use any automated means to access the Website
• Misrepresent your identity or provide false information

8.2 Product Usage

You are responsible for:

• Complying with all local laws regarding knife ownership and carry
• Using our products safely and responsibly
• Keeping knives out of reach of children when appropriate
• Maintaining your knives in good condition

9. Limitation of Liability

9.1 General Limitation

To the fullest extent permitted by law, Victorinox Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the Website
• Any products purchased through the Website
• Unauthorized access to or alteration of your transmissions
• Statements or conduct of any third party on the Website

9.2 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these Terms or your use of the Website shall not exceed the amount you paid for the products giving rise to the claim.

9.3 Product Liability

We are not responsible for:

• Misuse of our products
• Failure to follow product care instructions
• Modifications made to products after purchase
• Normal wear and tear

10. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

13. Contact Information

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Our Commitment to You

Just as you trust Victorinox for precision tools that stand the test of time, you can trust us to handle your relationship with the same commitment to excellence, fairness, and customer satisfaction that has defined Swiss craftsmanship for generations.

Last updated: [Current Date]