Privacy Policy

Last Updated: December 2024

At Victorinox Store, we approach your privacy with the same precision and dedication that defines our world-renowned craftsmanship. Just as our knives are built to be reliable companions for life’s adventures, we are committed to protecting your personal information with enterprise-grade security measures.

1. Information We Collect

To provide our global community of adventurers, collectors, and professionals with exceptional service, we collect the following information:

• Personal Identification Information: Name, email address, shipping address, and contact details
• Payment Information: Credit/debit card details processed through secure payment gateways (never stored on our servers)
• Transaction Data: Purchase history, product preferences, and order details
• Technical Information: IP address, browser type, device information, and browsing patterns
• Communication Records: Correspondence with our customer support team

2. How We Use Your Information

Your information enables us to maintain the high standards expected by our discerning clientele:

• Process and fulfil your orders for precision-crafted knives and accessories
• Provide personalised recommendations based on your collection interests
• Enhance your shopping experience through improved website functionality
• Communicate important updates about your orders and our products
• Prevent fraud and maintain transaction security
• Comply with legal obligations and protect our legitimate business interests

3. Data Sharing and Disclosure

We treat your data with the same discretion our customers value in our products:

• Payment Processors: We share necessary payment information with trusted partners like VISA, MasterCard, and PayPal to complete transactions
• Shipping Partners: Delivery addresses are shared with courier services for order fulfilment
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of merger or acquisition, customer data may be transferred to successors

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a global retailer serving customers worldwide (excluding certain Asian and remote regions), your data may be processed outside your country of residence. We ensure all international transfers comply with applicable data protection laws and maintain the same high standards of security regardless of processing location.

5. Data Storage and Security

We apply Swiss precision to data protection:

• Enterprise-grade encryption for all stored and transmitted data
• Regular security assessments and vulnerability testing
• Limited access to personal information on a need-to-know basis
• Secure payment processing with no card details stored on our servers
• Data retention periods aligned with legal requirements and business needs

6. Your Rights and Choices

You maintain control over your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data where permissible
• Objection: Opt-out of certain data processing activities
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Revoke previously granted permissions

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure transactions
• Analytical Cookies: Help us understand how customers interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Display relevant product recommendations

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

While we offer pocket knives suitable for children, our website and services are not directed at individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Information

Just as you trust Victorinox for precision tools that stand the test of time, you can trust us to handle your personal information with the same commitment to excellence, security, and reliability.