Welcome to Victorinox Store’s FAQ section. We’ve compiled answers to the most common questions about our premium cutlery, delivery services, and customer care. Whether you’re a seasoned collector or new to the world of fine knives, we’re here to ensure your experience with us is exceptional.

Product Information

What types of knives do you specialise in?
We offer a comprehensive range of precision-crafted knives including:
  • Everyday carry knives (EDC)
  • Gentleman’s knives
  • Swiss army knives
  • Hunting and survival knives
  • Bushcraft knives
  • Japanese pocket knives
  • Laguiole knives
  • Pocket knives for children
  • Traditional knives
  • Knife accessories and storage solutions
Are your knives suitable for beginners?
Absolutely. We cater to all skill levels, from novice users to professional collectors. Our collection includes beginner-friendly options like pocket knives for children and straightforward EDC knives, while also offering specialist tools for experienced bushcraft and survival enthusiasts.
What makes Victorinox knives special?
Our knives represent the perfect balance between aesthetic appeal and uncompromising functionality. Each piece reflects Swiss precision engineering, superior materials, and timeless design that has made Victorinox a trusted name in cutlery for generations.

Ordering & Payment

What payment methods do you accept?
We offer secure payment processing through:
  • VISA
  • MasterCard
  • JCB
  • PayPal
All transactions are encrypted and secure.
How long does order processing take?
Each order receives meticulous attention and is processed within 1-2 business days. Every item is carefully inspected and verified before dispatch to ensure it meets our quality standards.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 24 hours of placement. Please contact our support team immediately at [email protected] with your order number. We cannot guarantee changes once processing has begun.

Delivery & Shipping

What are your shipping options?
We offer two reliable shipping methods:
  • Standard Shipping – £12.95
    Carriers: DHL or FedEx
    Delivery Time: 10-15 business days after dispatch
    Ideal for adventurers who need their tools promptly
  • Free Shipping – Orders Over £50
    Carrier: EMS
    Delivery Time: 15-25 business days after dispatch
    Perfect for collectors building their toolkit
Do you ship worldwide?
We proudly serve customers globally. However, delivery to certain Asian regions and remote locations may require additional arrangements. Please contact us before ordering if you’re located in these areas.
Will I receive tracking information?
Yes, tracking information is provided immediately upon shipment. You can monitor your package’s journey from our workshop to your doorstep.
What if I’m not home when my package arrives?
Our carriers will follow their standard delivery procedures, which may include leaving the package in a safe place, delivering to a neighbour, or arranging collection from a local depot. You’ll receive specific instructions via your tracking information.

Returns & Exchanges

What is your returns policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging, and with all tags attached. Custom or personalised items cannot be returned unless faulty.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
What if my item arrives damaged or faulty?
We thoroughly inspect every order before dispatch, but if you receive a damaged or faulty item, please contact us immediately. We’ll arrange a replacement and cover all return shipping costs.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future purchases.
How can I contact customer support?
Our knowledgeable team is here to assist you:
Email: [email protected]
Address: 22 Bedford Pl, Southampton, GB SO7Z 5OM
Response Time: Within 24 hours during business days
Can you provide advice on knife selection?
Certainly! Our team understands that every adventure has unique requirements. Whether you’re an urban professional seeking an EDC companion or a survival expert requiring rugged reliability, we’re happy to guide you toward the perfect tool for your needs.

We hope this FAQ has addressed your questions. At Victorinox Store, we’re committed to providing not just exceptional craftsmanship, but reliable service that matches the quality of the tools we provide. Join thousands of satisfied customers worldwide who trust us for their essential tools.

Please note: All delivery times are estimates and may be affected by customs processing, weather conditions, or other factors beyond our control. We appreciate your understanding.